Terms of Service

Last updated: 20 October 2026

Overview

Welcome to Glodess. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Glodess. Glodess operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a shopping experience.

These Terms of Service, together with the policies referenced in this document, govern your use of our website and your purchases from our store.

By visiting our website, browsing our products or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

Nothing in these terms limits or excludes any consumer rights that cannot legally be limited or excluded.

1. Eligibility and Use of Our Website

You must be legally capable of entering into a binding contract to make a purchase from Glodess.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt or interfere with our website, services or other customers' experience.

You must provide accurate, current and complete information when placing an order or contacting us.

2. Products and Product Information

We make reasonable efforts to display our products, descriptions, colours, sizes and other details as accurately as possible.

Product images and colours may appear slightly different depending on your device or screen settings. Such differences do not affect your statutory rights if a product is materially different from its description.

We reserve the right to correct errors, update product information and discontinue products where appropriate. Changes will not remove rights relating to an order that has already been accepted.

Product availability is subject to stock and fulfilment availability.

3. Prices and Payment

All prices are displayed in the currency shown on our website at checkout.

Applicable taxes, delivery charges and any other mandatory charges will be disclosed as required by law before you complete your purchase.

Standard shipping to eligible addresses in the United Kingdom is free of charge. Any exceptions or delivery restrictions will be clearly communicated before an order is placed.

Payment must be completed using one of the payment methods offered at checkout. By submitting an order, you confirm that you are authorised to use the selected payment method.

Your payment may be processed securely by third-party payment providers. Glodess does not control the independent terms and privacy practices of those providers.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation email acknowledging receipt of your request.

An order acknowledgement does not necessarily mean that your order has been accepted. Where applicable, acceptance occurs when we confirm that the order has been accepted for fulfilment or dispatch.

We reserve the right to reject or cancel an order where there is a legitimate reason, including suspected fraud, payment authorisation failure, a genuine pricing or listing error, or product unavailability.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order using the original payment method, subject to applicable law.

If we need to cancel or make a material change to an order, we will contact you using the information provided at checkout.

5. Shipping and Delivery

Glodess offers free standard shipping to eligible destinations within the United Kingdom.

Available shipping methods, estimated delivery times and any applicable restrictions will be displayed on our website or communicated during checkout.

Delivery estimates are provided in good faith and are not guaranteed unless expressly stated. We will keep customers informed of significant delivery issues where reasonably possible.

Unless another delivery period has been expressly agreed with you, we will deliver your order within the period required by applicable law.

Please ensure that your delivery address and contact information are correct before completing your purchase. If you identify an error, contact us as soon as possible. We cannot guarantee that an order can be changed after it has entered processing or dispatch.

Our shipping arrangements do not remove your statutory rights if an order is delayed, lost or not delivered.

For more information, please consult our Shipping Policy.

6. Returns, Refunds and Cancellations

We want you to be satisfied with your purchase.

Our Return and Refund Policy explains how to request a return, the applicable return conditions, refund processing and the handling of faulty, damaged or incorrect products.

Customers purchasing online in the United Kingdom generally have a statutory right to cancel most goods orders within 14 days of receiving the goods, followed by a further 14 days to return them after notifying us of cancellation. Certain legal exceptions apply.

Glodess also offers a 30-day return period as described in our Return and Refund Policy, subject to its conditions and your statutory rights.

Standard shipping to eligible UK addresses is free. No original standard delivery charge will be deducted from an eligible refund where no such charge was paid.

Return postage for change-of-mind returns may be the customer's responsibility where this was disclosed before purchase and the law permits it. We will cover return costs for faulty, damaged or incorrectly supplied goods where required by law.

Nothing in these terms restricts your rights under applicable consumer protection legislation.

7. Accuracy of Billing and Account Information

You agree to provide accurate billing, delivery and contact information when making a purchase.

You are responsible for keeping your account information up to date and for notifying us of relevant changes.

We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent activity, unauthorised payment or misuse of our website, subject to applicable law.

8. Promotions and Discount Codes

From time to time, Glodess may offer promotional prices, discount codes or other special offers.

Each promotion may have its own conditions, including eligibility, validity periods, minimum purchase requirements and product exclusions. These conditions will be communicated with the relevant offer.

Promotions cannot be combined unless expressly stated. We reserve the right to correct genuine errors in promotional information and to withdraw or amend future offers where legally permitted.

Nothing in this section permits us to disregard an offer or price that is already binding under applicable law.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, designs and other materials, is owned by Glodess or used with permission, unless otherwise stated.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

10. Third-Party Services and Links

Our website may include third-party services, payment providers, applications or links to external websites.

These services are provided or operated by third parties and may be subject to their own terms and privacy policies.

We are not responsible for the independent content or practices of external websites. This does not exclude any responsibility that applicable law places on Glodess for services or representations we provide ourselves.

11. Privacy and Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

We use relevant customer information to process orders, arrange delivery, provide customer support, prevent fraud and fulfil our legal obligations.

For details about the information we collect, how it is used, and your privacy rights, please read our Privacy Policy.

12. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping estimates or availability.

We may correct errors and update information where appropriate. If an error materially affects an order you have placed, we will contact you and explain the available options in accordance with applicable law.

Nothing in this section allows us to unilaterally remove rights that have already arisen under a binding contract or applicable consumer law.

13. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these terms limits your statutory rights concerning faulty goods, goods that are not as described, failure to deliver, or other rights provided by applicable consumer protection legislation.

To the extent permitted by law, Glodess is not responsible for losses arising from your misuse of the website or your failure to provide accurate order information.

We do not exclude responsibility for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with its updated date.

Changes will not retrospectively remove rights you have already acquired under an existing order or contract.

Your continued use of the website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by law. Any new purchase will be subject to the terms applicable to that purchase.

15. Governing Law and Consumer Rights

These Terms of Service are intended to operate in accordance with the laws applicable to Glodess and its customers.

Where mandatory consumer protection laws in the United Kingdom or another applicable jurisdiction grant you rights that cannot be waived by contract, those rights will continue to apply.

Nothing in these terms is intended to deprive a consumer of protections or legal remedies available under mandatory applicable law.

16. Contact Information

If you have questions about these Terms of Service, your order or our products, please contact us using the details below.

Store name: Glodess
Business address: 32 Rue Professeur Ranvier, 69008 Lyon, France
Customer service email: support@glodess.com
Telephone: +33 7 75 01 20 40

Please ensure that your contact details are accurate and accessible on your website.

Thank you for shopping with Glodess.