Shipping Policy

Last updated: 20 October 2026

At Glodess, we aim to make your shopping experience simple and convenient. We offer free standard shipping on all orders delivered to eligible addresses in the United Kingdom, with no standard shipping fee added at checkout.

Please read the following policy for information about order processing, delivery estimates, tracking and shipping-related enquiries.

1. Shipping Destinations

Glodess currently offers standard shipping to eligible delivery addresses within the United Kingdom.

If a particular location cannot be served, this will be communicated before you complete your purchase.

2. Shipping Costs

Standard shipping: FREE

There is no minimum order value for free standard shipping unless a specific offer or restriction is clearly stated on the website before purchase.

The standard shipping fee displayed at checkout will be £0.00 for eligible UK orders.

Any additional delivery options or charges, if offered in the future, will be clearly displayed before you place your order.

3. Order Processing Time

Orders are processed 2 to 3 days after payment has been successfully confirmed.

Processing time is separate from transit time, which begins when the parcel is handed over to the shipping carrier.

Orders are generally processed during business days, excluding weekends and public holidays. Processing may take longer during busy periods, promotional events or circumstances outside our reasonable control.

Your order confirmation does not mean that your parcel has already been dispatched.

4. Estimated Delivery Time

Delivery times varies between 5 to 7 days depending on product availability, order processing and the shipping carrier.

The estimated delivery timeframe applicable to your order will be displayed on the relevant product page, at checkout or in the shipping information provided to you before purchase.

Delivery estimates are not guaranteed unless expressly stated. We will make reasonable efforts to fulfil orders within the communicated timeframe.

If no specific delivery period has been agreed, we will deliver your order within the timeframe required by applicable law.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation by email.

Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Tracking information may take some time to become active after dispatch. Please allow time for the shipping carrier to update its system.

If you have not received a dispatch confirmation or tracking information within the communicated processing timeframe, please contact our customer service team.

6. Delivery Address

Please ensure that your name, delivery address, postcode and contact information are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will try to assist, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Additional delivery attempts, address corrections or redelivery arrangements may depend on the carrier's procedures.

7. Delayed, Lost or Missing Parcels

Although we work to fulfil orders within the communicated delivery estimates, delays may occur because of carrier operations, severe weather, customs procedures or other circumstances beyond our reasonable control.

If your parcel has not arrived within the estimated delivery timeframe, please contact us