Terms of Sale

Last updated: 20 October 2026

1. Seller Information

These Terms of Sale govern purchases made through the Glodess online store.

Store name: Glodess
Business address: 32 Rue Professeur Ranvier, 69008 Lyon, France
Email: support@glodess.com
Telephone: +33 7 75 01 20 40
Legal business name: [Insert registered legal name, if different from Glodess]
Business registration number: [Insert applicable registration number]

These terms apply to customers purchasing products through our website, subject to applicable consumer protection laws.

2. Products and Product Information

Glodess makes reasonable efforts to ensure that product descriptions, images, prices, sizes, colours and other product information are accurate and up to date.

Colours may vary slightly depending on your device or screen settings. Such variations do not affect your statutory rights if a product is materially different from its description.

Product availability is subject to stock and fulfilment availability. If a product becomes unavailable after an order has been placed, we will contact you and arrange an appropriate solution, including a refund where required.

3. Prices and Currency

Product prices are displayed on the relevant product pages and at checkout.

The currency applicable to your purchase will be clearly displayed before you complete your order.

Any applicable taxes and mandatory charges will be disclosed as required by law before you submit your payment.

Standard shipping to eligible addresses in the United Kingdom is free. No standard delivery fee will be charged at checkout for eligible orders.

If customs duties, import VAT or other government-imposed charges may apply to a particular order, the relevant information and allocation of responsibility will be communicated as required by applicable law.

4. Placing an Order

To place an order, select your desired products, provide the requested information, enter your delivery details and complete the checkout process.

Before confirming your purchase, please review your order carefully, including the products, quantities, sizes, delivery address and total price.

By submitting an order, you confirm that the information provided is accurate and that you are authorised to use the selected payment method.

An order confirmation email acknowledges receipt of your order. It does not necessarily mean that the order has been accepted, unless expressly stated.

Where applicable, acceptance occurs when we confirm that your order has been accepted for fulfilment or dispatch.

5. Payment

Payment must be made using an available payment method displayed at checkout.

Orders are subject to successful payment authorisation. If payment is declined or cannot be verified, we may be unable to process the order.

Payments may be processed by third-party payment providers using their applicable security procedures.

Glodess will not knowingly charge a customer more than the amount authorised for the relevant purchase, except where an additional charge is lawfully agreed or required.

6. Order Cancellation by Glodess

We may refuse or cancel an order where there is a legitimate reason, including suspected fraudulent activity, payment failure, a genuine pricing error or product unavailability.

If payment has already been collected for an order that we cancel, we will refund the amount due using the original payment method, in accordance with applicable law.

We will notify you of any cancellation and explain the available options where appropriate.

This section does not affect your statutory right to cancel an online purchase.

7. Shipping and Delivery

Glodess offers free standard shipping to eligible delivery addresses in the United Kingdom.

Order processing times and estimated delivery periods will be communicated on the website or during checkout before the purchase is completed.

Processing time and transit time are separate. Delivery estimates depend on product availability, carrier operations and the destination.

Unless another period has been expressly agreed, delivery will take place within the period required by applicable law.

If an order is delayed, lost or not delivered, please contact us at support@glodess.com. We will investigate and work with you to resolve the issue in accordance with your legal rights.

Risk of loss or damage to goods generally remains with the seller until the customer, or a person designated by the customer other than the carrier, takes physical possession of the goods, subject to applicable law.

For further information, please consult our Shipping Policy.

8. Right to Cancel an Online Purchase

Customers purchasing goods online in the United Kingdom generally have the right to cancel most purchases within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must notify Glodess of your decision to cancel within the applicable cancellation period. After notifying us, you generally have a further 14 days to return the goods.

Certain statutory exceptions may apply, including for some personalised goods or sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

To request a cancellation, contact:

Email: support@glodess.com

Please include your order number and a clear statement that you wish to cancel your purchase.

Nothing in this section removes any more favourable rights that may apply under mandatory law.

9. Returns and Refunds

Glodess offers a 30-day return period as described in our Return and Refund Policy, subject to the stated conditions and your statutory rights.

Returned products must meet the applicable return conditions. Customers may inspect goods as they would reasonably be permitted to do in a shop. Any reduction in a refund for handling beyond what is necessary to establish the nature, characteristics and functioning of goods will be applied only where permitted by law.

For change-of-mind returns, customers may be responsible for return postage if this was communicated before purchase and the law permits it.

For faulty, damaged, incorrect or misdescribed products, Glodess will provide the remedies required by applicable law and cover return costs where legally required.

Refunds will generally be made to the original payment method. Statutory cancellation refunds will be processed within the applicable legal deadlines.

Because standard shipping is free, no original standard shipping fee will be deducted from an eligible refund where no such fee was paid.

Please consult our Return and Refund Policy for the complete procedure and conditions.

10. Faulty or Non-Conforming Products

Products supplied by Glodess must conform to the contract and meet the requirements of applicable consumer protection legislation.

If a product is faulty, damaged, incorrect or does not conform to its description, please contact support@glodess.com and provide your order number and relevant details.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, refund or another statutory remedy.

Your legal rights are not limited by any voluntary return period or commercial guarantee offered by Glodess.

11. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific conditions, such as validity dates, eligible products or minimum purchase requirements.

The conditions applicable to an offer will be communicated before the purchase is completed.

Promotions cannot be combined unless expressly stated. Any correction or withdrawal of a promotion will be handled in accordance with applicable law and will not unlawfully affect an existing binding order.

12. Personal Data

Personal information provided when placing an order will be processed in accordance with our Privacy Policy and applicable data protection legislation.

We use relevant information to process payments, fulfil orders, arrange delivery, provide customer support, prevent fraud and meet legal obligations.

Please consult our Privacy Policy for details about the information we collect, how we use it and the rights available to you.

13. Liability

Nothing in these Terms of Sale excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these terms do not restrict your statutory rights relating to product conformity, delivery, cancellation, refunds or other mandatory consumer protections.

Glodess remains responsible for obligations imposed on it by applicable law.

14. Complaints and Customer Support

If you have a question, concern or complaint about an order, please contact our customer support team.

Email: support@glodess.com
Telephone: +33 7 75 01 20 40
Business address: 32 Rue Professeur Ranvier, 69008 Lyon, France

Please include your order number and a description of the issue so that we can review your enquiry.

We will aim to respond as promptly as reasonably possible.

15. Applicable Law and Consumer Rights

These Terms of Sale are intended to operate in accordance with the laws applicable to Glodess and its customers.

Where mandatory consumer protection laws in the United Kingdom or another applicable jurisdiction grant you rights that cannot be waived by contract, those rights remain in force.

Nothing in these terms is intended to deprive a consumer of protections or remedies available under mandatory applicable law.

16. Changes to These Terms

We may update these Terms of Sale to reflect changes in our business, products, payment arrangements, fulfilment processes or legal obligations.

The latest version will be published on this page with the date of the most recent update.

Changes will not retrospectively remove rights already acquired under an existing order or contract.

17. Contact Information

For questions regarding these Terms of Sale or a purchase from Glodess, please contact us:

Glodess
32 Rue Professeur Ranvier
69008 Lyon, France

Email: support@glodess.com
Telephone: +33 7 75 01 20 40

Thank you for shopping with Glodess.